What is mediation?
Mediation is a form of dispute resolution where parties who are in dispute can meet in the presence of a neutral, unbiased and independent mediator. Mediators are trained to guide a discussion towards finding a solution agreeable to both parties.

Our mediation service is based at our Perth CBD head office. The service uses a ‘co-mediation’ model where two mediators are present. Throughout the process, the mediators maintain neutrality and ensure that the process is fair for both parties. At Citizens Advice Bureau, we can assist in mediating parenting, property, commercial and community disputes.

How long will mediation take?
We will never rush clients into reaching a decision during a mediation session, and we often encourage clients to attend more than one mediation session.

Qualifications
We have professionally qualified and experienced mediators who receive ongoing training and professional development.

All Citizens Advice Bureau’s mediators are accredited under the National Mediator Accreditation System (NMAS). Additionally, Citizens Advice Bureau is a Recognised Mediator Accreditation Body (RMAB). For information on accreditation and NMAS standards please click this link.

All our family law mediators are Family Dispute Resolution Practitioners (FDRPs) accredited under the Family Law Act 1975.

Privacy and Confidentiality
The mediation process is confidential, and all personal information is protected and managed in accordance with the Privacy Act 1988.

Neighbourhood disputes and mediation
If you live in any of the local government areas below you may be eligible for free mediation for neighbourhood (civil) disputes.
Please contact either your local council, CAB’s mediation service on 9325 4121, or CAB's Infoline service on 9221 5711 for further information.

• City of Joondalup
• Town of Cambridge
• City of Vincent
• Town of Mosman Park
• City of Melville

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